By submitting a purchase order, requesting a quotation, or otherwise engaging with punotebook's services, you ("Client" or "Buyer") confirm that you have read, understood, and agree to be bound by these Terms of Service.

These terms apply to all orders placed by businesses, procurement professionals, brand agencies, and individual buyers. If you are acting on behalf of a company, you represent that you have the authority to bind that company to these terms.

punotebook reserves the right to update these terms at any time. Continued use of our services after changes constitutes acceptance of the revised terms.

punotebook provides custom B2B stationery manufacturing services including, but not limited to, custom notebooks, journals, planners, and promotional stationery products.

An order is considered confirmed only upon receipt of written confirmation from punotebook and payment of the required deposit. Verbal or informal discussions do not constitute a binding order.

• Quotations are valid for 30 days from the date of issue unless otherwise specified.
• Minimum order quantities (MOQ) may apply and will be clearly stated in each quotation.
• We reserve the right to decline any order that conflicts with our production capabilities or ethical guidelines.

Clients are responsible for providing accurate and complete design files, artwork, and specifications. punotebook will not be held liable for errors resulting from incorrect or incomplete information provided by the Client.

Before mass production begins, we will provide digital proofs or physical samples for Client approval. Production commences only upon written approval. Any modifications requested after approval may incur additional charges and extend lead times.

Standard payment terms are as follows unless otherwise agreed in writing:

All prices are quoted in USD unless otherwise stated. Bank transfer fees and any currency conversion costs are the responsibility of the Buyer. Late payments may result in order suspension and may incur a monthly interest charge of 1.5% on outstanding balances.

Lead times are calculated from the date of deposit receipt and written design approval. Estimated timelines are provided in good faith and are not guaranteed, as production may be affected by factors outside our control (e.g., material availability, customs, force majeure events).

• Standard production: 15-25 business days depending on complexity and volume.
• Rush orders may be available upon request and are subject to a surcharge and production capacity availability.
• Client-caused delays (e.g., late artwork submission or approval) will adjust the lead time accordingly.

punotebook ships globally, with extensive experience delivering to the US, Europe, Middle East, Asia, and Oceania. Shipping costs, Incoterms, and estimated transit times will be specified in each quotation.

Risk of loss or damage transfers to the Buyer upon handover to the freight carrier unless otherwise agreed. The Buyer is responsible for all import duties, taxes, customs clearance fees, and compliance with local import regulations.

punotebook is not liable for delays caused by customs authorities, carrier disruptions, weather events, or other circumstances beyond our reasonable control. We will, however, provide all necessary documentation to facilitate smooth customs clearance.

We maintain strict in-house quality control to ensure all orders match approved samples. An industry-standard tolerance of ±3-5% in quantities and minor variations in materials is accepted.

If you believe your order contains a manufacturing defect or significant deviation from the approved sample, please notify us within 14 days of receiving the goods, accompanied by photographic or video evidence.

The Client retains full ownership of all logos, trademarks, brand assets, and artwork submitted to punotebook. By submitting such materials, the Client warrants that they own or have the right to use all submitted content, and indemnifies punotebook against any third-party intellectual property claims arising from the use of Client-provided materials.

punotebook retains ownership of all proprietary manufacturing processes, templates, and design tools. Custom designs created solely by our team on behalf of the Client become the Client's property upon full payment of the applicable order.

We may use product images for our portfolio and marketing materials unless the Client requests confidentiality in writing at the time of order.

Both parties agree to keep confidential any proprietary business information, pricing, and technical specifications shared during the course of the business relationship. punotebook will not disclose Client information to third parties without prior written consent, except as required by law.

Confidentiality obligations survive the termination of any order or agreement for a period of three (3) years.

To the fullest extent permitted by applicable law, punotebook's total liability for any claim arising from or related to a specific order shall not exceed the total amount paid by the Client for that order.

punotebook shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including lost profits, business interruption, or reputational harm, even if we have been advised of the possibility of such damages.

These Terms of Service shall be governed by and construed in accordance with the laws of the People's Republic of China. Any disputes arising under or in connection with these terms shall first be attempted to be resolved through good-faith negotiation.

If a dispute cannot be resolved through negotiation within 30 days, it shall be submitted to the China International Economic and Trade Arbitration Commission (CIETAC) for arbitration in accordance with its rules.